Refunds and cancellation

Business and Family

Cancel the next automatic renewal through the account where available or by emailing info@prima.info. Cancelling renewal does not end already-paid access; service remains available through the period end.

A duplicate or incorrectly charged payment is refunded after verification. If PRIMA cannot activate or deliver a paid digital service for reasons within its control, the customer may request correction or an appropriate refund.

Medical booking

A full refund is available for a duplicate payment, unconfirmed booking, technical failure preventing delivery, or a clinic cancellation without an acceptable replacement.

For patient cancellation, the deadline and condition shown before payment apply. Cancellation before that deadline qualifies for the displayed refund. After the deadline or for a no-show, payment may be non-refundable unless applicable law requires otherwise.

How to request

Cancellation and refund requests are handled by Steel Soft Inovations, k.s., company ID 55 351 981, Bela IV. 915/9, 960 01 Zvolen, Slovakia.

Email info@prima.info with the name, order email, date, amount, product and payment or booking identifier. Never send a full card number or security code.

An approved refund is initiated to the original payment method without undue delay, normally within 10 business days after the request is resolved. The bank or payment provider may require additional posting time.

Statutory rights

This policy does not restrict mandatory consumer withdrawal, complaint or other protection rights. Where a digital service begins at the customer’s express request, statutory withdrawal rights may be assessed in light of the service already delivered.